Hours: 9am - 5pm Monday - Friday

Office Number: (920) 868-9100

No reported issues with the services.

If you are experiencing any troubles with our services, please give us a call at (920) 868-9100.

All Door County Broadband user’s agree to abide by the Acceptable Use Policy. Door County Broadband DOES provide assistance with the following issues:

  • Unusually slow, inconsistent, or nonexistent internet service
  • Limited support for email issues and client setup. Click here for email configuration information.
  • The equipment we provide for your internet connection, including cable, radio, router, and dish/antenna

Door County Broadband DOES NOT provide support for the following:

  • Third-party services or products such as Netflix, Amazon Prime, Hotmail, Gmail, etc.
  • Computer problems including viruses or broken hardware
  • Network devices not provided by Door County Broadband including, but not limited to, additional routers, switches, or cables.

The offices of DCB are open Monday through Friday between the hours of 9 a.m. and 5 p.m., excluding holidays. We promise to respond to any technical, billing, or administrative questions between those hours.

DCB offers after-hours technical support, available 24/7. Please note that billing and administrative questions or problems cannot be handled by the on-call technician during these hours.

Contact

Send Us A Message
Door County Broadband, LLC
8024 Hwy 57
P.O. Box 54
Baileys Harbor, WI 54202
Phone: (920) 868-9100
Email: info@dcb.us.com

Service Call Information

All service calls are subject to a $75/hour charge (30 minute minimum), not including materials required. The cost for common materials can be found below:

  • Ethernet Cable: $.50/foot
  • Armored Ethernet Cable: $1.00/foot
  • Conduit: $.50/foot
  • Tripod (5 foot): $75
  • Tripod (10 foot): $200
  • Router: $75
  • Power Supply: $20
  • Bucket Truck: $75/hour (minimum 1 hour)

DCB extends the manufacturer’s warranty on the Air Router HP for one year from the date of installation. Full warranty details can be found under the “General Warranty” section of the AirRouter HP User Guide.